Privacy Policy

Last Updated: February 6, 2026

1. Introduction

At Coinlance, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cryptocurrency trading platform.

By using Coinlance, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when registering or using our services:

  • Name, email address, and contact information
  • Government-issued identification documents (for KYC verification)
  • Date of birth and nationality
  • Residential address
  • Financial information (bank account details, payment methods)

2.2 Transaction Information

When you use our platform, we collect information about your transactions:

  • Trading activity and transaction history
  • Wallet addresses and blockchain data
  • Deposit and withdrawal records
  • Account balances

2.3 Technical Information

We automatically collect certain technical information when you access our platform:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Access times and pages viewed
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

  • To create and manage your account
  • To process transactions and provide trading services
  • To verify your identity (KYC/AML compliance)
  • To prevent fraud and enhance security
  • To provide customer support
  • To communicate important updates and notifications
  • To improve our platform and develop new features
  • To comply with legal and regulatory obligations
  • To enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

  • Identity verification services
  • Payment processors
  • Cloud hosting providers
  • Analytics and monitoring services

4.2 Legal Requirements

We may disclose your information to comply with:

  • Legal obligations and regulatory requirements
  • Court orders and legal processes
  • Law enforcement requests
  • Protection of our rights and safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Multi-factor authentication
  • Regular security audits and monitoring
  • Secure server infrastructure
  • Access controls and role-based permissions
  • Cold storage for cryptocurrency assets

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Maintain accurate financial records

After account closure, we may retain certain information for up to 7 years as required by financial regulations.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Portability: Receive your data in a machine-readable format
  • Objection: Object to certain processing of your data
  • Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@coinlance.org

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Authenticate your account
  • Analyze platform usage and performance
  • Provide personalized content

You can control cookies through your browser settings, but disabling cookies may affect platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform and updating the "Last Updated" date. Your continued use of the platform after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@coinlance.org
Support: support@coinlance.org
Contact Page: coinlance.org/contact

By using Coinlance, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.